volenergy AG ("volenergy") is responsible for your personal data. References to "volenergy", "we" or "us" in this Privacy Policy are always to be understood as references to volenergy.

 

Type of personal data processed

The personal data we process includes:

• Your name(s) and contact information (e.g. first and last name, address, telephone number, email address, information about the company that you work for or represent, your position or title and/or your relationship with a person, and other basic information);
• Identification and background information that you provide to us;
• Financial information, such as payment details;
• Information relating to documents and communications that we send to you electronically;
• Any other information related to you that you provide to us.

We collect and record this information when you communicate with us in any form. In addition, we obtain such data from other sources, such as publicly accessible directories, etc., which we use to update and correct your information.

 

Processing of your personal data

Your personal data will be processed by us to

• Communicate with you;
• Provide our services and products to you and continuously improve these or our service delivery;
• Process a payment transaction with you;
• Protect you and us from fraud and other legal or information risks;
• Manage customer loyalty programs, etc.;
• Manage the relationship with you;
• Maintain our website, including monitoring and analysing its use (see section 4 below for more information).

In addition, we process personal data for other purposes about which we inform you separately at the time of collection and insofar as this is otherwise permitted or necessary by law, such as for compliance with legal and regulatory obligations.

We use various technical and organisational measures to help protect your personal data from unauthorised access, use, disclosure, alteration or destruction.

 

Website use, communication

When you access and use our website, we automatically collect and store corresponding log data and device-specific information for a limited period of time. This information includes, but is not limited to, specific information about how you use our website, the IP address, access dates and times, information regarding hardware and software, as well as device-specific and other similar information. We process this data as far as this is necessary for us to operate, maintain and improve our websites.

Our websites use Google Analytics, a service provided by Google LLC, USA, which monitors and records the way our websites are used. Google Analytics does this by placing small text files, so-called cookies, on your computer or other devices. Cookies collect information about the number of visitors to these websites, the visits to the individual pages and the duration for which these websites are visited. This information is available in aggregated form and cannot be used to identify individuals. This integration of Google Analytics takes place in principle via anonymised IP addresses, which are truncated within the EU/EEA. Google is subject to the CH-US and the EU-US Privacy Shield.

You can refuse the use of cookies by selecting the appropriate settings in your browser. Please note, however, that this may affect the options for using our websites. For more information about cookies, including how to manage, refuse or delete them, visit www.allaboutcookies.org.

 

Disclosure of your personal data

We may share your personal data with trusted third parties, in particular:

• IT service providers;
• Third parties who have been commissioned with their prior consent in the context of services that we offer to our customers;
• Our auditors and external lawyers;

In addition, we may share your personal data in order to comply with legal and regulatory obligations.

 

Transfer of your personal data abroad

We may transfer your personal data to recipients abroad, including such countries that do not guarantee an equivalent level of data protection to that provided by Swiss law. Normally, we will make such a transfer if it is necessary for the fulfilment of an order with the data subject(s) that was concluded in their interest.

 

Storage of your personal data

Your personal data will be stored for as long as it is necessary for the purpose for which this personal data was collected and as long as there is a legitimate interest in the storage of personal data, such as for archiving purposes and for IT security purposes. We also store your personal data if and as long as this is required by a legal retention obligation.

 

Use of Google Maps

This website uses the Google Maps API to visualise geographic information. When using Google Maps, Google also collects, processes and uses data about the use of the map functions by visitors. For more information about data processing by Google, please refer to the Google Privacy Notice. There you can also change your personal data protection settings in the data protection centre.

Detailed instructions on how to manage your own data related to Google products can be found here.

 

Google Ads

This website uses Google conversion tracking. If you have reached our website via an ad placed by Google, Google Ads will set a cookie on your computer. The conversion tracking cookie is set when a user clicks on an ad placed by Google. These cookies expire after 30 days and are not used for personal identification. If the user visits certain pages of our website and the cookie has not yet expired, we and Google can recognise that the user has clicked on the ad and has been redirected to this page. Each Google Ads customer receives a different cookie. Cookies therefore cannot be tracked via the websites of Google Ads customers. The information collected using the conversion cookie is used to generate conversion statistics for Google Ads customers who have opted for conversion tracking. Customers will learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they will not receive any information that can be used to personally identify users.

If you do not wish to participate in the tracking, you can reject the necessary setting of a cookie – such as by means of a browser setting that generally disables the automatic setting of cookies or by configuring your browser to block cookies from the domain "googleleadservices.com".

Please note that you may not delete the opt-out cookies as long as you do not want measurement data to be recorded. If you have deleted all your cookies in the browser, you must reset the respective opt-out cookie.

 

Use of Google Remarketing

This website uses the remarketing function of Google Inc. The function is used to present interest-based ads to website visitors within the Google advertising network. A so-called "cookie" is stored in the browser of the website visitor, which makes it possible to recognise the visitor when they visit websites that belong to the advertising network of Google. On these pages, the visitor can be presented with advertisements that refer to content that the visitor has previously accessed on websites that use the remarketing function of Google. According to Google, Google does not collect any personal data during this process. If you do not wish to use Google's remarketing function, you can deactivate it by selecting the appropriate settings at Google Remarketing.

 

Google Analytics Privacy Policy

This website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. To disable Google Analytics, Google provides a browser add-on at Tools Google Analytics uses cookies. These are small text files that make it possible to store specific user-related information on the user's device. This enables your use of our website to be analysed by Google. The information collected by the cookie about the use of our pages (including your IP address) is usually transmitted to a Google server in the USA and stored there. We would like to point out that Google Analytics has been extended by the code "gat._anonymizeIp();" on this website to ensure anonymised collection of IP addresses (so-called IP masking). If anonymisation is active, Google truncates IP addresses within member states of the European Union or in other contracting states of the Agreement on the European Economic Area, which is why no conclusions can be made about your identity. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. Google complies with the Privacy Shield Agreement and is registered with the U.S. Department of Commerce's Privacy Shield Program. It uses the information collected to analyse the use of our websites, report on this for us and provide other related services to us. For more information, see Google Analytics.

 

Google Tag Manager

Google Tag Manager is a solution with which we can manage so-called website tags via an interface and thus integrate Google Analytics and other Google marketing services into our website. The tag manager itself, which implements the tags, does not process any personal data of users. With regard to the processing of users' personal data, please refer to the following information about Google services. Use Policy.

 

Your rights

You have the right to request detailed information about what personal data we hold about you and how it is processed. You may also request a copy of your personal data. You may also have your data rectified or erased, or restrict or object to the processing of your personal data. You can also revoke your consent. In addition, you can lodge a complaint with a local supervisory authority or ( in Switzerland) with the Federal Data Protection and Information Commissioner.

 

Amendments

We reserve the right to amend this Privacy Policy, such as if the way in which we process personal data changes or if new legal regulations come into force.

When processing personal data, the version of the Privacy Policy in force at the beginning of the corresponding processing shall generally apply.

 

Contact/Responsible:

volenergy AG, Spittelweg 1, CH-5034 Suhr

 

 

Version: 1 September 2023