volenergy AG (“volenergy”) is responsible for your personal information. Any references to “volenergy”, or “we” or “us” in this privacy statement (the Statement) should always be taken as a reference to volenergy.

 

The type of personal details we process

The personal details we process include the following:

• Your name and your contact details (e.g. first name and family name; address; telephone number; e-mail address; information about the company you work for/represent; information about your position or your title and/or your relationship to a person, as well as other basic information);
• Identification and background information that you make available to us;
• Financial information, e.g. payment details;
• Information associated with documents and communications that we send to you by electronic means;
• Any other information relating to you that you make available to us.

We collect and record these details when you communicate with us in any way. We also obtain this type of information from other sources, such as publicly available directories, etc., which we use to update and, if necessary, correct your details.

 

Processing your personal details

Your personal details will be processed by us so that we can

• Communicate with you;
• Provide our services and products to you, and make continuous improvements to them and to the way our services are provided;
• Carry out payment transactions with you
• Protect you, and us, from fraud and other legal risks or information risks;
• Administer any customer loyalty programmes, etc.;
• Manage our relationship with you;
• Maintain our website, including monitoring and analysing the way the website is used (see below,  Section 4);

In addition, we also process personal details for other purposes, which we will inform you about separately at the time these details are collected. Such details are collected insofar this is otherwise legally permissible or necessary, e.g. in order to comply with statutory and regulatory obligations.

We use a variety of technical and organisational measures to help us protect your personal details from unauthorised access, unlawful use, disclosure, alteration or destruction.

 

Use of website; communication

When you access and use our website, we automatically collect and store relevant log data and device-specific information for a limited period of time. Among other data, this includes specific information about how you use our website, the IP address, access dates and times, information about the hardware and software as well as device-specific and other similar information. We process these details to the extent that is necessary for us to operate, maintain and improve our website.

Our websites use Google Analytics, a service provided by Google LLC, USA, which monitors and records the way in which our websites are used. Google Analytics does this by placing small text files, known as cookies, on your computer or other devices. Cookies gather information about the number of visitors to these websites, the visitors to individual pages and the duration of visits to the websites. This information is available in an aggregated form and is not identifiable in relation to individuals. This Google Analytics integration process is undertaken strictly via anonymised IP addresses, in that these addresses are abbreviated within the EU/EEA. Google is governed by both the CH-US and the EU-US Privacy Shield.

You can reject the use of cookies by choosing the relevant setting in your browser. However, please note that this could affect your options for your use of our websites. More information about cookies, including about how they can be managed, rejected or deleted, is available at www.allaboutcookies.org.

 

Sharing your personal details

We can pass your personal details on to trusted third parties, specifically to:

• IT service providers;
• Third parties who have been contracted within the framework of services that we offer to our customers, and with the prior consent of those customers;
• Our auditors and external lawyers;

In addition, we can also share your personal details in order to comply with statutory and regulatory obligations.

 

Transferring your personal details to other countries

We can transfer your personal details to recipients in other countries, including those countries that do not guarantee a level of data protection equivalent to that provided by Swiss law. Normally, such a transfer will be undertaken if this is necessary to fulfil an order involving the affected person(s) and concluded in their interests.

 

Storing your personal details

We store your personal details for as long as is necessary for the purpose for which these personal details were collected, and for as long as there is a legitimate interest in the retention of personal details (e.g. for archiving purposes and for IT security reasons). We also store your personal details to the extent and for as long as this is necessary on the grounds of a statutory duty of retention.

 

Using Google Maps

This website uses Google Maps API to illustrate geographical information in a visual way. When Google Maps is used, Google also gathers, processes and uses information about how visitors are using the map functions. More information about how Google processes data is available from Google’s privacy policy. You can also change your personal data protection settings in the data protection centre.

Detailed instructions on how to manage your own information in association with Google products are available here.

 

Google Ads

This website uses Google conversion tracking. If you have reached our website via an advert placed by Google, Google Adwords will place a cookie on your computer. The cookie for conversion tracking is set when a user clicks on an advert placed by Google. These cookies expire after 30 days, and cannot be used for personal identification. If the user visits particular pages on our website and the cookie has not yet expired, we and Google will recognise that the user has clicked on the advert and been redirected to this page. Every Google AdWords customer receives a different cookie. Cookies cannot therefore be tracked through the websites of AdWords customers. The information gained with the help of the conversion cookies is used to produce conversion statistics for AdWords customers who have signed up for conversion tracking. These customers find out about the total number of users who have clicked on their advert and been redirected  to a page with a conversion tracking tag. However, they do not receive any information that will allow them to identify users in person.

If you do not want to take part in tracking, you can reject the setting of the cookie that would be necessary for this purpose – e.g. via a browser setting that de-activates the automatic setting of cookies in general, or by setting your browser such that it blocks cookies from the “googleleadservices.com” domain.

Please note that you must avoid deleting the opt-out cookies for the entire time that you wish to prevent any recording of measurement details. If you have deleted all the cookies in your browser, you will need to re-set the relevant opt-out cookie.

 

Using Google remarketing

This website uses the remarketing function offered by Google Inc. This function is used to display adverts based on specific interests to website users within the Google advertising network. A “cookie” is stored in the website visitor’s browser, allowing this visitor to be recognised when they visit web pages in the Google advertising network. Adverts referring to contents that the visitor has previously accessed on websites that use Google’s remarketing function can then also be shown to the same visitor on these pages. According to Google, it does not collect any personal details during this process. However, if you do not want Google’s remarketing function to be applied, you can deactivate it categorically by carrying out the relevant settings at http://www.google.com/settings/ads.

 

Google Analytics Privacy Policy

This website uses Google Analytics, a web analysis service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google provides a browser plug-in to deactivate Google Analytics at https://tools.google.com/dlpage/gaoptout?hl=en. Google Analytics uses cookies. These are tiny text files that make it possible to store specific, user-related information on the user’s terminal device, allowing Google to analyse the use of what we offer on our website. The information gathered by the cookie about the use of our pages (including your IP address) is usually transferred to a Google server in the USA and stored there. Please note that Google Analytics has been extended on this website by the “gat._anonymizeIp();” code to ensure that the recording of IP addresses is anonymised (a process known as IP masking). If this anonymisation process is active, Google abbreviates IP addresses inside the member countries of the European Union or other member states of the Agreement on the European Economic Area, making it impossible to establish your identity. The full IP address will only be transferred to a Google server in the USA and abbreviated there in exceptional cases. Google complies with the data protection provisions of the “Privacy Shield” agreement and is registered with the “Privacy Shield“ programme run by the US Department of Commerce. It uses the information it gathers to analyse the use of our websites, to prepare reports for us on this material and to provide us with other associated services in this regard. Further information is available at https://support.google.com/analytics/answer/6004245?hl=en.

 

Google Tag Manager

Google Tag Manager is a solution that allows us to manage “website tags” through an interface so that services such as Google Analytics and other Google marketing services can be integrated into our online offer. The tag manager itself implements the tags but does not process any personal details relating to the user. Please refer to the following information about the Google services in regard to the processing of users’ personal details. Usage guidelines: https://www.google.com/intl/de/tagmanager/use-policy.html.

 

Your rights

You have the right to ask for detailed information about which of your personal details we hold and how these will be processed. In addition, you can ask for a copy of your personal details. You can also have your details corrected or deleted, and restrict our processing activities in relation to these details, and refuse to allow such processing activities. You can also withdraw your consent. Furthermore, you can file a complaint with a local supervisory authority (in Switzerland, this is the Federal Data Protection and Information Commissioner).

 

Adjustments

This Privacy Statement may be adjusted by us if, for example, we change the method we use to process personal details, or if new legal provisions come into force.

Fundamentally, the version of the Privacy Statement that is in force at the beginning of the relevant processing operation shall apply when personal details are processed.

 

Contact/Responsibility:

volenergy AG, Spittelweg 1, CH-5034 Suhr

 

 

Status as at: 1 June 2024